Center a character with understandable stakes: the courier in the rain, the new parent on a budget, the engineer staying late to fix a bug. Specific context invites identification, letting your brand play a supporting role rather than stealing credit for everyday heroism.
Try addressing the listener directly, but gently. You can invite them to imagine opening a stubborn jar, refreshing an inbox, or taking the first deep breath after solving something hard. Second person shrinks distance fast while honoring autonomy and avoiding hype‑driven pressure.
When leaders appear briefly, keep the spotlight on customers or team impact. Share a quick choice, a mistake learned from, or a standard upheld. Audiences reward accountability over hero worship, particularly in short formats where humility reads as competence, care, and courage combined.